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Shipping Policy
Shipping Policy - the basics
EXCITING NEWS- Petraits is expanding & soon will be offering all products to be created in house! This means quicker lead times & tracking. Please follow closely for updates to our Policy!
Standard Shipping is 4-5 days via DPD Delivery. We are unable to offer next day delivery, however we can do Express 48 hour with our Banner orders.
Petraits are not responsible once the item is shipped. Please keep in mind Petraits use a third party service for shipping our physical product orders, only Designs & Personalised Feed Buckets are made in house. If you wish to receive your tracking number please email us after 3 days of placing your order.
Keep in mind - Lead Times
To prevent any disappointment, please keep in mind our orders could take up to 28 days at busy periods. But typically speaking our turn around time is 7 days. If you require an order next day or urgently, please get in touch before placing your order and we can then email your design to print yourself or discuss options.
Postage is non refundable.
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Lead Times - Individual Products
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Personalised Feed Buckets: Each bucket is made to order, we do not hold stock at present due to each product being custom. When we receive your order, your bucket/colour of choice is selected and your design is made in house by hand, it is then sent to our printers before coming back to us for approval. This means a lead time of up to 14 days*.
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Canvases & other Printed Products: Upon receiving your order, Petraits creates your design in house by hand before sending to our supplier for printing. Please keep in mind the lead time for your design is up to 5 days with printing & shipping up to 6 days.
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Digital Designs: Please allow upto 7 days lead time at busy periods. Shall you require your design urgently please send us a message on our Facebook or Email and we can arrange same day/ next day* delivery.